ace4 Terms and Conditions

Definitions and Scope

The key terms used in this document are defined as follows:

• "Platform" refers to the ace4 website, mobile site, and all related services.
• "Member" or "User" refers to any person registered on ace4 who is at least 21 years of age.
• "Account" refers to each member's personal ace4 account.
• "Bonus Funds" refers to promotional money issued by ace4, subject to specific wagering conditions.
• "Real Money" refers to funds deposited directly by a member.
• "Services" refers to all casino games, sports betting, and other entertainment activities available through ace4.

Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To open an account and use services on ace4, you must:

• Be at least 21 (twenty-one) years of age.
• Open the account in your own name and of your own free will.
• Access the service from an environment where online gaming is not prohibited in your area.
• Ensure all information you provide is accurate, complete, and up to date.

2.2 One Account Policy

Each individual may create only one ace4 account. If a single person holds multiple accounts, all accounts will be immediately closed and deposited funds and bonuses may be forfeited.

2.3 Accuracy of Information

The name, date of birth, and payment information provided at registration must be accurate. ace4 may request additional documents at any time for identity verification. Providing false information may result in account cancellation and the holding of deposited funds.

Account Security and Responsibility

It is your own responsibility to keep your ace4 account login details completely confidential. Do not share your password with anyone and do not allow anyone else to use your account.

• If you notice unauthorised access or suspicious activity on your account, notify the support team immediately.
• ace4 will never ask for your password via email or chat.
• Do not hand your device to someone else while you are logged in.
• Operating an account through third-party software or bots is strictly prohibited.

Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

ace4 currently supports the following mobile banking methods: bKash, Nagad and Rocket (Rocket is the mobile wallet service of Dutch-Bangla Bank). Deposits or withdrawals through any method other than these three will not be processed.

4.2 Minimum Amounts

• Minimum deposit amount: ৳200 (via any method).
• Minimum withdrawal amount: ৳1,000.

4.3 Processing Time

Withdrawals are generally completed within 5 to 30 minutes after successful verification. However, in special circumstances (such as ongoing verification processes or suspected unusual activity), ace4 reserves the right to hold a withdrawal.

4.4 Deposit Security

All financial transactions are secured by SSL encryption. ace4 will never ask for your mobile banking PIN or OTP.

Bonus and Promotional Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000; depositing ৳22,000 gives the maximum ৳10,000 bonus for a total balance of ৳32,000.

5.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only — the deposit amount is not included in this calculation. Example: ৳1,000 bonus × 15 = a total of ৳15,000 must be wagered to withdraw winnings from the bonus.

5.3 General Bonus Usage Terms

• Each bonus offer has its own validity period — unused bonuses will be forfeited after expiry.
• When multiple bonuses are active at the same time, ace4's specific guidelines will apply.
• ace4 reserves the right to cancel or modify bonuses under special circumstances.
• Operating multiple accounts to take advantage of promotional benefits will result in cancellation of all benefits.

Prohibited Activities and Fair Play Policy

The following activities are strictly prohibited on ace4:

• Attempting to gain an advantage through cheating, fraud, or other illegal methods.
• Exploiting weaknesses in the bonus system for unfair gain (bonus abuse).
• Money laundering or using funds obtained from illegal sources.
• Using automated software, bots, or scripts.
• Attempting to access another member's account or interfering with the platform's security systems.
• Assisting minors in using the platform.

ace4 reserves the right to investigate any suspicious activity and, where necessary, to close accounts and hold deposited funds.

VIP Program and Cashback

Loyal ace4 members receive weekly cashback benefits through the VIP program. This benefit is provided across four tiers:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.

Members can gradually advance to higher VIP tiers through active play. The specific terms of the cashback benefit are published on the ace4 promotions page and are subject to change.

Account Closure and Suspension

8.1 Closure at Member's Request

Any member may request the closure of their ace4 account at any time through the support channels. Any verifiable balance and earned withdrawable winnings will be returned before the account is closed.

8.2 Closure at ace4's Initiative

ace4 may suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence of false identity or fraudulent activity.
• Suspicious money laundering activity.
• Evidence of being underage.
• Breach of responsible gaming limits or at the member's own request.

Limitation of Liability

ace4 provides its services on an "as is" basis. While the platform makes every effort to provide uninterrupted and error-free service, temporary disruptions may occur in some circumstances (such as network outages, maintenance, or issues with third-party game providers).

• ace4 is not responsible for any potential earnings or opportunities lost due to technical errors.
• The relevant provider will be responsible for any errors in third-party game software.
• ace4 will not be liable for any event beyond ace4's control (force majeure).

Intellectual Property and Content Policy

All content on the ace4 platform — logos, designs, text, game interfaces, and software — belongs to the intellectual property of ace4 or its respective licensors.

• No content may be reproduced, distributed, or used commercially without prior written approval from ace4.
• No third party may use ace4's trademarks or logos.
• If members publish reviews or opinions about ace4's services, these must be truthful and fair.

Privacy and Data Protection

ace4 is committed to protecting members' personal information. Full details of how your information is collected, stored, and used can be found in ace4's Privacy Policy.

• Members' personal information is not sold to third parties.
• All data is secured through SSL encryption.
• Information may be provided to authorities in cases of legal obligation.

The Privacy Policy is an integral part of these terms and conditions.

Our Commitment to Responsible Gaming

ace4 believes that entertainment gaming is enjoyable only when kept within limits. We encourage members to develop healthy gaming habits.

• Members can set their own daily, weekly, or monthly deposit limits.
• Temporary or permanent self-exclusion is available when needed.
• The ace4 support team is available at all times to provide assistance.

To learn more about responsible gaming, visit our Responsible Gaming page.

Dispute Resolution & Contact

13.1 How to Submit a Complaint

If you have any issue or complaint, please contact ace4's support team first. We are available 24/7 via live chat and email in both Bengali and English.

• Email: [email protected]
• Live Chat: Available directly on the platform, 24/7.

13.2 Dispute Resolution Process

ace4 reviews all valid complaints promptly and aims to provide a fair resolution. During an investigation, ace4's interim decisions will remain in effect.

Changes to Terms & Conditions and Their Effect

ace4 reserves the right to change, amend, or update these terms and conditions at any time. Where changes are significant, members will be notified as far as reasonably possible.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If any clause of these terms is found to be unenforceable, the remaining clauses will continue to be in effect.
• These terms constitute the entire agreement between ace4 and the member, and replace all prior oral or written agreements.