ace4's Privacy Policy

ace4 is a secure and reliable online casino and betting platform. We place the highest importance on our users' privacy. This privacy policy applies to the ace4.lat website and all related services.

The terms set out in this policy form a legal agreement between you and ace4. If you disagree with any part of this policy, please refrain from using our services.

ace4 operates for users in Bangladesh and we are committed to complying with applicable data protection regulations. This policy may be updated from time to time — we will notify you of any changes to the best of our ability.

2.1 Information You Provide Directly

When you register with ace4 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may use the service)
• Email address and mobile number
• Residential address
• Payment-related information (bKash, Nagad, or Rocket account numbers — ace4 does not store card or bank details directly)
• National ID card or passport details for identity verification (where applicable)

2.2 Automatically Collected Information

When you use the ace4 website, the following technical information may be collected automatically:

• IP address and device type
• Browser name and version
• Operating system information
• Date, time, and duration of website sessions
• Which pages were visited and which links were clicked
• Referral source (which page you came from to reach our site)

2.3 Cookies & Tracking Technologies

The ace4 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us remember your preferences and improve the quality of our services. Through the use of cookies, we:

• Keep your login session active
• Save your language and display preferences
• Analyse site usage to improve our services
• Detect security threats

You can disable cookies by changing your browser settings, though this may limit some functionality of the site.

ace4 uses collected information only for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To complete transactions related to betting, gaming, and payments.
• Age verification: To confirm that the platform user is 21 years of age or older.
• Customer support: To respond to your questions, complaints, or requests.
• Security assurance: To prevent fraud, unauthorised access, and suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To enhance user experience and site functionality.
• Responsible gaming: To monitor unusual or high-risk gaming behaviour and intervene when necessary.

ace4 never sells your personal information to third parties.

4.1 Sharing Information with Third Parties

ace4 may share limited information with third parties in certain specific circumstances. These third parties act as service providers on behalf of ace4 and are also bound by strict confidentiality agreements. These circumstances are:

• Payment processing service providers (bKash, Nagad, Rocket) — only the information necessary to complete a transaction
• Identity verification service providers — to confirm age and identity
• Technical service providers — for site operation and maintenance
• Legal authorities — where disclosure of information is required by law

4.2 Legal Requirements

In the following circumstances, ace4 may disclose information due to legal obligations:

• As part of a court order or valid legal process
• In response to a legitimate request from a government authority
• To protect the rights and safety of ace4 or its users
• To assist in the investigation of fraud or illegal activity

Any such disclosure will be limited to the minimum information necessary.

ace4 has implemented industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL encryption: All information sent to and received from our site is protected by SSL (Secure Socket Layer) encryption technology.
• Data encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access control: Only authorised personnel may access personal information, and only as required for their work.
• Security reviews: Regular security audits are conducted.
• Firewall & network protection: Advanced firewalls and network monitoring systems are in place.
• Staff training: All relevant ace4 staff are trained on data protection.

Please note that no transmission of information over the internet is completely risk-free. Even with ace4's best efforts, no one can guarantee absolute security. Keep your password confidential and use caution on public networks.

ace4 retains your personal information only for as long as it is necessary or required by legal obligations. In general:

• Account-related information — for the duration the account is active and for the legally required period after the account is closed
• Financial transaction records — for the period determined by legal requirements
• Communication records — for a set period for customer service purposes

After the specified period has ended or the purpose has been fulfilled, ace4 securely deletes or anonymises the information.

As a user of ace4, you have the following rights regarding your own information:

• Right to know: You have the right to know what information ace4 holds about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your information be deleted (though this may not always be possible where legal obligations apply).
• Right to restrict processing: In certain cases, you may request that the processing of your information be limited.
• Right to object: You may object to certain types of processing of your information.
• Right to data portability: You may request your information in a structured, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via our 24/7 live chat.

The security of your ace4 account is partly your own responsibility. We recommend you follow the guidance below:

• Use a strong and unique password that has not been used anywhere else.
• Never share your login details with anyone.
• Always log out after using your account, especially on public devices.
• If you notice any suspicious activity, notify us immediately.
• Keep your registered email and mobile number up to date at all times.

ace4 will never ask for your password via email or message. If you receive such a request, treat it as an attempted fraud.

ace4's services are intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we find evidence that a user is under 21 years of age, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child has registered with ace4, please contact us at [email protected].

ace4 reserves the right to amend and update this privacy policy as needed. For significant changes, we will notify users in the following ways:

• Through a notice published on the website
• By sending a message to the registered email address (for important changes)

Continued use of ace4's services after a change will be taken as your acceptance of the updated policy. Please visit this page regularly.

The current version of this policy will always be available at ace4.lat/privacy-policy and will be the applicable version.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — support available in Bengali and English

We will do our best to respond to your request as quickly as possible.